| 1. |
Q: |
How do I sign up to advertise, and how much
does it cost? |
| |
A: |
To register your Service Provider advert with
us is an automated process that can be done via the website, simply click
the "Register as a Service
Provider" link on the website front page. Advertising is totally free,
but there are a number of paying options to maximise your exposure.
To read about the added benefits of paid advertising, and the costs -
click here. |
| |
| 2. |
Q: |
Help! I've registered my advert, but I can't
seem to log in. |
| |
A: |
Your advert might not be activated yet. Once
you completed the initial registration steps, an email will be sent to the
email address you specified with a link that you need to click, or
copy/paste into your web browser and visit, to verify that you are indeed
the owner of the advert. Once that step is completed, you'll be able to log
in and update your advert details. |
| |
| 3. |
Q: |
Help! I've registered AND activated my advert,
but I STILL can't log in. |
| |
A: |
The 1st step is to NOT press enter after you've filled in your login details,
but rather click the login button to log in.
Otherwise, if you did get confirmation on the activation
page that your advert was successfully activated, and did not see an error
displayed - you might be locked out of the system for too many failed login
attempts, please contact us for
assistance.
If you did see an error displayed, rather try and copy/paste the link into
your browser to re-try the activation process. If there's still an error,
please contact us for assistance. |
| |
| 4. |
Q: |
Help! I've registered and activated my advert,
but I forgot my password. |
| |
A: |
On the
login page, simply enter the
email address that you used for registration in the password
retrieval box and click the "Submit" button. An email with your password
will be sent to your email address. |
| |
| 5. |
Q: |
I've logged in, and was taken to a page with a
lot of red crosses and a check box... now what? |
| |
A: |
Congratulations! You can now complete all the
missing details on your advert. By using the navigation menu near the top of the page,
you can now visit all the relevant sections, complete the details, and mark it active to show up on the Veil & Garter
website. |
| |
| 6. |
Q: |
On my advert update page are fields marked as
"New password" & "Confirm new password" in the Login Details section -
what's that about? |
| |
A: |
Those fields are there to use if you want to
change your password at any stage. Simply type in your new desired password
in both fields and click the "Save new password" button to change your
password. |
| |
| 7. |
Q: |
In the Login Details section of my advert
update page, I'm told that I can't change my email address, but I
desperately need to - how do I go about changing it? |
| |
A: |
Unfortunately, only the website administrators
can do that, as it is a security feature. Please
contact us for further instructions,
should you require your email address changed. |
| |
| 8. |
Q: |
I clicked the "Save All Details" button, but
nothing happens - is that normal? |
| |
A: |
No, the website will tell you with a message box
if all your details were successfully saved, or if there were any errors. Make
sure that all required details were completed. If you missed a required
field, it should be marked with a red asterisk like this:
* |
| |
| 9. |
Q: |
When I try to click the "Advert Currently Inactive" checkbox,
it won't let me, and tells me that I have no active categories, or other details are still missing. What am I doing
wrong? |
| |
A: |
To add a category, you need to select the main
category from the drop-down box first, and then the sub-category from its
drop-down box. After you selected those you need to click the "Add Category
->" button to add it to the Active Categories box.
To remove a category from your Active Categories box, select the category
first, and then click the "Delete Category"
button. |
| |
| 10. |
Q: |
What are the "Advert Contents: (Body)" and
"Keywords" fields for? |
| |
A: |
The "Advert Contents: (Body)" field is to tell
potential customers more about your business. Here you can add your own
personalised message for young couples, on why they should choose your
business.
The "Keywords" field is to add relevance to your advert. For example:
the website will look at your keywords, and weigh your advert based on
relevance when people do a search on certain keywords or view certain
content. |
| |
| 11. |
Q: |
How important are the keywords really? I don't
feel like adding any, as I've already added my advert to the relevant
category... |
| |
A: |
Keywords are VERY important and helps with the
overall rotation and listing of your advert on the site. The Veil & Garter
website works very much like the
google.com search
engine, and is always looking for other relevant content to display around
the main content.
For example: if a bride is reading an article about wedding cakes on
the website, the website will look for service provider adverts listed in
the wedding cakes category, and with the relevant keyword like "wedding
cakes, cakes, 3-tier" if they also appear in the article, and display the
advert listings. |
| |
| 12. |
Q: |
Alright, so the site works like google.. but
how do I know that my advert & listing is being rotated and seen by
potential customers? |
| |
A: |
On your advert update page, at the
bottom-right is the "Advert Statistics" section. Here you will find the
following information:
Listing Views: (the amount of times your listing was displayed on any
website page)
Listing Clicks: (the amount of times that anyone clicked on your
listing to view your advert)
Enquiries sent: (the amount of times someone sent you an email via
your contact form on your advert page)
Website link clicks: (the amount of times someone clicked on the
"Visit our website" link on your paid advert)
Banner Statistics: (if you have an active banner, it displays the
amount of views and clicks for each banner.) |
| |
| 13. |
Q: |
I've updated my advert successfully, but I
can't find it on the website... what's missing? |
| |
A: |
On the "Ad Manager Home" section is a checkbox
that reads: "* Advert Currently Inactive."
Clicking this checkbox places your advert on the website, and
makes it searchable by the website's internal search engine - if it's not
checked, your advert will simply not show. |
| |
| 14. |
Q: |
I've updated my advert successfully, but some
of my information doesn't display? |
| |
A: |
For free advertising, some info like your
website link & images don't display to the public, although you can still
add the info on your update page. For more details on the differences
between free and paid adverts,
click here. |
| |
| 15. |
Q: |
Why do you use an email form, rather than just
displaying my email address on my advert? |
| |
A: |
For Spam-prevention purposes. We hide your
email address using the form method, to stop "website crawlers" from farming
your email address, and filling up your inbox with junk email. |
| |
| 16. |
Q: |
Using a form for spam-prevention is nice, but
what prevents the spammers from simply using the form? |
| |
A: |
Our development team has built in some
spam-filtering software to stop any spamming from occurring via the email
forms. We keep our development team in a dark room, cut off from the rest of
the world, and feed them caffeine all day. So they are constantly working
hard to improve their spam-prevention software. |
| |
| 17. |
Q: |
How do I upload my logo & product images to my
advert? |
| |
A: |
The image upload page can be accessed via the navigation
bar near the top of the page. If you have not previously uploaded images, the images
will display a default broken image thumbnail. Simply click on the thumbnail
to open the image upload window. |
| |
| 18. |
Q: |
I'm clicking on the thumbnails, but I see no
window appearing? |
| |
A: |
the window that opens is a pop-up window, and
many web-browsers and internet security software block pop-up windows. You
can disable the blocker for our website in your browser or internet security
software. Also, if you have Javascript disabled in your web-browser, you'll
have to enable it for our site in order for the image editor to work. |
| |
| 19. |
Q: |
I have the image editor window open, but I'm
as lost as a penguin in the Kalahari... what do I do? |
| |
A: |
The process is quite simple, and is only 3
steps:
1. Select an image file on your computer hard drive, and load it..
2. cut out what you don't need, if necessary...
3. Save the finished image file to our web server. |
| |
| 20. |
Q: |
Well that sounds simple, but how
exactly do I go about performing those steps? |
| |
A: |
- To load the image, click the "Browse..." button. A window will open up
allowing you to browse your computer's hard drive, select an image, and
click the "Open" button that window. Once you've selected the image, click
the "Load Image" in the image editor window. Your image will now display
in the image editor.
- To cut out what you do not need in the image (if you want to), drag
your mouse over the image to create a selection rectangle. Drag and
position the selection on the image so that everything you want to keep is
inside the rectangle, and then click the "Crop Selection" button to cut
everything outside the rectangle off.
- When you are happy with your image you have, you may click the "Save
to web" button to upload and save the image to the website.
If all is well, you'll be shown a message that the upload was successful.
The image editor window should close by itself, if it doesn't please close
it via the hyperlink provided.
|
| |
| 21. |
Q: |
I've uploaded an image, and got a message that
it was successful, but it doesn't show on the advert update page. What's
wrong? |
| |
A: |
Nothing is wrong, simply click the "Refresh
Images" button, to tell the page that there's a new image uploaded, and it
should show up. |
| |
| 22. |
Q: |
What are the little text boxes under each
product picture for? |
| |
A: |
Those boxes are to add descriptions for each
image - the descriptions are totally optional, so you may simply leave them
blank if you'd like you images to speak for themselves. |
| |
| 23. |
Q: |
The images that I'm uploading are quite big,
and I don't want them to distort my advert... what can I do? |
| |
A: |
You do not need to worry about that, as our
diligent developers have once again found a solution for you. The website
uses cutting-edge imaging technology that seamlessly resize your images for
you, and display them in the best possible quality, while leaving the
original image intact and unmodified. Your product thumbnail images even
click through to a larger image without you having to do any retouching of
your images. |
| |
| 24. |
Q: |
I've done & saved everything on my advert
update page, how can I quickly preview it to see what it looks like to the
public? |
| |
A: |
On the Ad Manager section of the advert tools, just
below the Activation checkbox, you'll see a hyperlink that
reads: "View Advert in new window" - simply click it to open a new browser
window to your live advert. It opens a new window, so that you can just
close it once you've looked at it and not have to leave your advert update
tools. You can click it again once you've made changes to your advert, and
saved them, in order see what the changes that you've made look like. |
| |
| 25 |
Q: |
I've encountered a situation or error that is
not listed in these Frequently Asked Questions... how can I get it listed
here to help others? |
| |
A: |
We would really appreciate any input you may
have, please feel free to contact us
with your findings, questions & comments. |
| |
| |
|
|
| |
|
|
| |
